WARNING! Never hire any landscaper to care for your lawn without asking these seven questions.
These questions will help protect your and your property.
1. Who pays for injuries or damages?
Many “companies carry no licensing or Insurance. If any of these companies damages
anything, or they are injured, you the homeowner can find yourself financially
responsible, including if one of the workers falls and breaks a leg. Another tactic of
fraudulent businesses is to start an insurance policy and not pay their premiums. They
carry an evidence of insurance form that is not valid.
Our Difference: Crider Landscaping is both licensed and insured. Our $2,000,000
Commercial Liability policy gives you and us protection for your home or business. Once
we provide you with our evidence of insurance, we also provide the contact information
where you can verify coverage. This is what every reputable company should provide.
2. Where do you get your employees?
A secret fact is many landscape companies hire felons or illegals, those who cannot get
jobs “anywhere” else. It is possible for homeowners to be penalized for allowing illegals
to perform work on their property. In addition, with the close proximity to your
property and family, felons may not be whom you want around your loved ones.
Our Difference: Crider Landscaping only employs individuals who are licensed to work in
the United States. Before hiring, our employees get a background check and have to be
able to pass a drug test. We want to ensure that we can trust our employees and more
importantly that you can trust us. We want responsible workers.
3. How long have you been doing this type of work?
Someone can claim to be a landscaper with only a truck and shovels and possibly a push
mower. Meaning year to year there are new “landscapers” that are in their first year of
business with little to no experience and are learning on your property. We hear many
stories of homeowners paying good money to someone who absolutely ruins their yard.
Our Difference: At Crider Landscaping, our new staff is trained by our veteran staffers to
ensure the best possible service. We have several staff members that have been
working in landscaping since their teens. Therefore, Crider Landscaping staff and
employees have many years of experience in Landscaping.
4. Will you take care of my yard after improvements?
Criders Landscaping 423-762-6430 www.Criderslandscaping.com
© Crider and Associates LLC 2014
Some installation companies are just that, landscape installation companies. They install
your landscape and that is the last you hear from them. If your plants die – oh well. They
have finished their part and been paid. Besides, they will claim you are the reason the
plants died and you did not properly maintain the plants.
Our Difference: At Crider Landscaping, we are capable of maintaining your landscape
after installation to ensure that it is always looking its best and your plants are cared for
5. Will you give me a written contract and guarantee?
Many companies do not offer any contracts therefore leaving a lot of gray area when it
comes to your landscape maintenance and installation services. Without contracts, you
are not completely protected in what services you will receive.
Our Difference: At Crider Landscaping, we offer maintenance agreements and
Installation contracts outlining exactly what services you can expect from us. With these
agreements in place, you can be assured you are receiving exactly the services you are
paying for. You might also want to check out our guarantee!
6. How much of a down payment do you require?
Many companies require deposits of 50% or more, and you hear many stories about the
contractors that took deposits and never showed up. Do not be one of those stories.
Companies that operate with sound business practices should not need deposits of 50%
Our Difference: Many times, we do not require any prepayments. Reputable
landscapers have relationships with vendors, allowing us to purchase materials on our
accounts. However, at times, we may require deposits for certain projects or portions,
but our required deposits will never exceed 33% of the project.
7. Why are you so expensive? OR Why are you so cheap?
Many companies have to charge much more than us because most if not all of their
equipment is financed, they work out of high profile offices with higher rents and are
trying to act as if “corporate executives” while you the client pays for the additional
Our Difference: We operate our company on minimal debt; we rent equipment when
necessary and work diligently on keeping our operating costs low. We do not have
monthly debt payments that lead to higher operating costs, costs that are passed on to
you. We also purchase equipment used when possible in order to lower equipment cost.
However, we are a professional company who invests in quality equipment and
employees to ensure a great job and a good experience for our clients. We also provide
insurance, and worker’s comp.
Do you have a satisfaction guarantee?
Yes, you don’t pay until you are satisfied. That’s it. We make sure that our office, crew and you
as the homeowner are all on the same page before, during, and after the project; however, if
there is ever a miscommunication on our end or the work we perform is not as described in the
estimate, we will return to fix it at no extra cost.
Is the company licensed, insured, and bonded?
Yes, Crider and Associates LLC, DBA Crider Landscaping is licensed and bonded with the State
of Tennessee as a Limited Liability Corporation. We are also insured for liability and property
damage up to $1,000,000 per incidence.
Do I have to sign a contract?
No. We do not force contracts on residential maintenance clients. The mowing and maintenance
tasks are billed al-a-carte. We do, however, offer a 12-month payment plan option if you want
year-round full service.
Is a down payment required?
Estimates that exceed $500 total require a 50% down payment prior to starting the work.
How will I receive my invoices?
You will receive a link via email. The link will take you to your own customer portal where you
can view all your estimates, payments, invoices, etc. Invoices under $3000 can be paid via credit
card right from the customer portal or you can securely enter your card info for recurring
payment each service / month.
What are your payment terms?
All invoices are due within 30 days of job completion. Overdue invoices are subject to $10 fee.
Invoices that exceed $3000 must be paid via check OR a 3% credit card processing fee will be
What sort of standards are the employees held to?
All the team members at Crider and Associates LLC, whether in the office, field, or on delivery
must uphold the code of conduct. The Code of Conduct is Biblically-based principles that
everyone must adhere to. We have a non-smoking policy and being under the influence on-the-
job is grounds for immediate dismissal.